7 Day Return Policy
We offer you complete peace of mind while ordering at TheProteinMart – you can return all items within 7 days of receipt of goods.
Please ensure however that the product is unused and the tags, boxes and other packaging are intact.
If you are not satisfied with what you have bought, we’ll gladly take it back within 7 days from the date of delivery. If you have paid by card then we will reverse the payment via Bank Deposits (as modes of payment )
What should I do if I receive a Damaged item, wrong product or missing units in my order?
If an item is found damaged or incorrect as per description on our website or units are missing as per ordered quantity, please send a snapshot and unboxing video of the outer packaging and products received to our customer care at www.TheProteinMart.com and call us on +91-123 456 7890 | 123 456 7890 within 5 days of receipt of the product. We will arrange a reverse pickup for the product after investigating. We will issue a different item in exchange, as per your request. Please note that replacements are subject to the availability of the particular product.
I need to return an item, how do I arrange for a pick-up?
You can either write us at www.TheProteinMart.com or call at +91-123 456 7890 | 123 456 7890 from Monday to Saturday, 10 AM to 6 PM to initiate a return.
Wherever possible we will facilitate the pick-up of the item. In case, the pick-up cannot be arranged by us, you can return the item through SpeedPost courier service and share tracking details and we will return the courier costs.
What are the modes of refund available after cancellation?
In order to confirm cancellation of item(s) in your order, you need to indicate your refund preference. Once you have requested the cancellation of item(s) in your order, TheProteinMart will complete the cancellation and initiate the refund to your bank account.
In how many days refund amount will get settled in my bank account?
It will take minimum 7 working days to get settled
Can an order be returned/cancelled after opening the product seal?
No, refund/return or cancellation will be entertained after the product seal is open.